Customer Services

Simply login to Your Account where you will find all your account details which you can easily edit from there.

We are fully compliant with the data protection act, so you can shop with the assurance your personal details are safe and secure. For full details, visit our Privacy Policy.

Don’t worry, just log in to Your Account, select 'Forgotten Your Password?' and follow the instructions about how to reset it.

To be one of the first to hear about our offers, hints, tips and be part of our pet community, go to our Registration Page. If you have already made an account, you can log in to Your Accountand change your email preferences there. Alternative fill in the Newsleter Sign Up box and the foot of this page.

If you no longer want to receive tips and promotions, then you can click unsubscribe link on the email, or log in to Your Account to change your email preferences.

Please refer to our Terms and Conditions page.

Please refer to our Privacy Policy page.

If you are experiencing any problems with our website, please Contact Us with details of your problem, the page it was experienced on, and which browser you are using, so we can try to fix this for you.

You can find a list of all our stores and their addresses on our Stores Page.

Each store can be contacted direct, and their contact details are available on our Stores Page.

We are constantly looking for individuals who share the passion of our customers for animals and the country lifestyle, combined with an enjoyment. A list of all opportunities are available on our Vacancies Page.

If you need to contact our WCF Pet & Equestrian Head Office, you can write to us at WCF Pet & Equestrian, Old Jam Works, Station Road, Wigton, Cumbria, CA7 9AX or message us through our Contact Us page.